FAQs – TEASPEC

FAQs


(1) How do I place an order on-line?

Browse through our products, when you see an item you are interested in purchasing, simply click on the “Add to cart” button to add this item to your shopping cart. You may view your cart at any time on the upper right-hand side of your screen and can review your entire order there. Proceed to check-out as directed. If you experience any difficulties, please send any inquiries to info@teaspec.com.

(2) How long can I expect delivery to take?

Your order will be processed as promptly as possible, estimated delivery is within 14 working days. We will notify you as soon as possible of any delays.

What payment methods do you accept?

We accept payments via PayPal and Credit Card.

(3) What are the delivery charges?

The shipping rate can be calculated at your 'checkout'.

We offer free shipping for Singapore and Malaysia on orders over US$75.

We do not ship to PO boxes.

(4) Customs and Duty Charges

Buyers are responsible for payment of any customs duties, taxes and import charges that may be applied by your country's custom and border patrol services.

(5) What is your return & exchange policy?

Customer satisfaction is our top priority. We want to ensure that shopping with us is a positive and tea-rrific experience. But if, for any reason, you're not completely satisfied with your purchase, you can contact us at info@teaspec.com within 7 days of the shipment receipt date for the return of unused products.

Please ensure that the original packaging and original receipt (or proof of purchase) are included for us to process the products to be returned or exchanged.

(6) Returns

Returns and damages of teaware caused by misuse is not covered within this policy and claim approval is purely at TEASPEC's discretion. Items received with broken glass are not considered defective products. TEASPEC must be notified of any breakages within 7 days of the shipment receipt date.

For all claims, please attach a photo of the incorrect/damaged/defective product in the email.
All return and exchange costs will be the customers' responsibility—unless the item received is damaged or defective.
TEASPEC is not responsible for any returned items that are lost or damaged in transit.

The following items may NOT be returned:

  • Used or damaged items.
  • Gifts
  • Discontinued products.
  • Products with missing accessories.
  • Products that are not in their original packaging.
  • Items over 7 days of the shipment receipt date.
      (7) Exchanges

      Customers are eligible for an exchange within 7 days of the shipment receipt date. Exchange of product is limited to products from the same collection as purchased from TEASPEC website with equivalent value, subject to availability.

      If the value of the new product exceeds the amount of the original product to be exchanged, the difference thereof should be paid by the customer.

      All return and exchange costs will be the customers' responsibility—unless the item received is damaged or defective.

      Gifts is not allow refundable or exchangeable.