FAQs


(1) How do I place an order on-line?

Browse through our products, when you see an item you are interested in purchasing, simply click on the “Add to cart” button to add this item to your shopping cart. You may view your cart at any time on the upper right-hand side of your screen and can review your entire order there. Proceed to check-out as directed. If you experience any difficulties, please send any inquiries to info@teaspec.com.

(2) How long can I expect delivery to take?

Your order will be processed as promptly as possible, estimated delivery is within 14 working days. We will notify you as soon as possible of any delays.

What payment methods do you accept?

We accept payments via PayPal and Credit Card.

(3) What are the delivery charges?

The shipping rate can be calculated at your 'checkout'.

We offer free shipping for Singapore and Malaysia on orders over US$75.

We do not ship to PO boxes.

(4) Customs and Duty Charges

Buyers are responsible for payment of any customs duties, taxes and import charges that may be applied by your country's custom and border patrol services.

(5) What is your return & exchange policy?

Customer satisfaction is our top priority. We want to ensure that shopping with us is a positive and tea-rrific experience. But if, for any reason, you're not completely satisfied with your purchase, you can issue a return or exchange at info@teaspec.com within 7 days of the purchase.

Please ensure that the original packaging and original receipt (or proof of purchase) are included for us to process the products to be returned or exchanged.

Please note that we do not accept returns and exchanges after 7 days from the date of purchase.

(6) Returns

If the product received is incorrect, damaged, or defected, you can reach out to our team at info@teaspec.com to issue a return and exchange within 7 days of the purchase. We will inform you of the address to ship the product(s) to.

Please ensure to attach a photo of the incorrect/damaged/defected product in the email.

All return and exchange costs will be the customer's responsibility—unless the item received is damaged or defected.

(7) Exchanges

Customers are eligible for an exchange within 7 days of the purchase. Exchange of product is limited to products from the same collection as purchased from TEASPEC website with equivalent value, subjected to availability.

If the value of the new product exceeds the amount of the original product to be exchanged, the difference thereof should be paid by the customer.