(1) How do I place an order on-line?

Browse through our products, when you see an item you are interested in purchasing, simply click on the “Add to cart” button to add this item to your shopping cart. You may view your cart at any time on the upper right-hand side of your screen and can review your entire order there. Proceed to check-out as directed. If you experience any difficulties, please send any inquiries to info@teaspec.com.

(2) How long can I expect delivery to take?

Your order will be processed as promptly as possible, estimated delivery is within 14 working days. We will notify you as soon as possible of any delays.

What payment methods do you accept?

We accept payments via PayPal and Credit Card.

(3) What are the delivery charges?

The shipping rate can be calculated at your 'checkout'.

We offer free shipping for Singapore and Malaysia on orders over US$75.

We do not ship to PO boxes.

(4) Customs and Duty Charges

Buyers are responsible for payment of any customs duties, taxes and import charges that may be applied by your country's custom and border patrol services.

(5) What is your return & refund policy?

We want you to be delighted with your purchase, but if you are not completely satisfied with your purchase, you may contact us at info@teaspec.com within 7 days of receipt to arrange for return.

(6) Returns

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns must include the original purchase receipt or proof of purchase.

(7) Shipping and Returns

To return your product, please email us at info@teaspec.com and we will inform you of the address to ship the product(s) to.

You will be responsible for paying for your own shipping costs for returning your item unless it was damaged.

(8) Damaged Goods

If your item(s) arrive damaged, please take a photo and contact us immediately at info@teaspec.com so we may contact our shipper and get you new merchandise.